Shipping policy

General Shipping Policy

  • All items within the same order will be shipped together. Estimated delivery time depends on the shipping method selected.

  • Once your shipment reaches the local terminal, the carrier will contact you to schedule delivery. For FedEx, UPS, or other small parcel carriers, delivery will follow the tracking log rather than a scheduled appointment.

  • Upon delivery, please inspect the items carefully and note any issues on the delivery document before signing.

  • Most deliveries proceed on schedule, but please note that delivery times are estimates. Finn & Form is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery.

  • We do not ship to P.O. boxes.

Pre-Order Changes and Cancellations

If you have changed your mind about a Pre-Order item, no problem! We understand that decorating plans change, and we would be happy to assist you in making this hassle free! 

Since your item is still on Pre-Order (even though production has already begun and we now have to carry that item ourselves), you can choose to cancel this item as long as you haven’t been notified that the item is ready to ship and made the balance payment.

Please contact our Customer Care Team at our Help Center , provide your Order No. and the item(s) you wish to cancel, and you will receive a store credit for the item(s) deposit amount, which you can use towards placing a new order for your newly desired item. Should you choose to cancel an item entirely, your deposit can be refunded towards your original payment method.